Contact us
We welcome enquiries and feedback. You can contact us by one of these options.
Enquiries
Service information
Interactive voice response |
|
131 500
|
24 hours a day |
| General enquiries |
|
131 500 |
24 hours a day |
| Lost property |
|
02 9379 3341 |
8.30am to 4.20pm weekdays |
Hearing and speech impaired customers
TTY (teletypewriter service) |
- |
1800 637 500 |
24 hours a day |
Feedback
| Complaints and feedback |
|
131 500 |
6.00am to 10.00pm every day |
Report unclean trains/faulty equipment
Quote carriage number or location and nature of the fault. |
|
131 500 |
24 hours a day |
Environmental complaints
Rail Greenline |
|
1300 656 999 |
24 hours a day |
Assistance
| Ticket vending machines |
- |
1800 808 822 |
24 hours a day |
In an emergency
Notify staff first where possible. |
- |
Dial 000 |
24 hours a day |
Report other security issues
Notify staff first where possible. |
- |
1800 657 926 |
24 hours a day |
Postal address
Customer Relations Unit
RailCorp
PO Box K349
Haymarket NSW 1238
Translating and interpreting service
If you require the assistance of an interpreter, please call the Translating and Interpreting Service on 131 450. This service is operated by the Department of Immigration and Citizenship.
Related websites
CountryLink - operates passenger rail services to over 360 destinations in NSW, Queensland, the ACT and Victoria.
RailCorp - provides metropolitan passenger rail services via CityRail and long distance services via CountryLink.
